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How dota2betting Handles Your Personal Information

This Privacy Policy sets out what data we collect when you open an account with us, how we use it, and what rights you hold over your own information.

Account data protectionLocal payment privacyCookie controlsData retention policyYour right to request changes
dota2betting How dota2betting Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage What You Share

We apply SSL encryption across every connection — whether you are checking your sportsbook balance or reviewing a past GrabPay withdrawal. Account-security measures include one-time password verification on login, and any attempt to change your registered mobile number or email triggers an additional identity check before the update is saved.

Cookies and Preferences

We use functional cookies to remember your session settings and analytical cookies to understand traffic patterns. You can adjust cookie permissions at any time through the settings panel in your account or your browser controls.

Data Retention

Account data is kept for as long as your account is active and for a defined period after closure, as required by applicable financial regulations. Payment records tied to Boost, Touch 'n Go eWallet and FPX transactions are retained under the same schedule.

Account Security

Login activity is monitored for irregular patterns — such as access from an unfamiliar device or region. If something looks off, we trigger an OTP challenge to your registered number before granting access to your account wallet.

Requesting Changes

You can request access to your stored data, ask us to correct inaccurate records, or ask us to restrict processing. Submit your request through live chat or the account help centre and we will respond in writing.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete specific records, our support team handles privacy requests through the channels below. Responses to data-related queries are prioritised and handled separately from general account queries.

Team online

Live Chat

Reach our support team directly through the live chat window on the site. State that your query is a privacy or data request and it will be routed to the right team.

Email Support

Send your privacy request, including your registered email address and the specific data action you need, to our dedicated support inbox for a written response.

Account Help Centre

Log into your account and navigate to Account Settings, then select Privacy and Data. From there you can view, update or flag information for our review team.

Common Questions About Your Privacy on dota2betting

These questions come from accounts in Johor Bahru, George Town and across Malaysia asking how their data is handled day to day. If your question is not covered here, our support team can address it directly.

We collect your name, email, phone number and date of birth at registration. Once active, your deposit and withdrawal activity — including via Touch 'n Go eWallet or Boost — is also recorded against your account.

Payment details are processed through the relevant payment rail — GrabPay, DuitNow, FPX — and are not sold or shared with third parties for marketing. We share only what fraud-prevention and regulatory compliance require.

We retain account and transaction records for a period defined by applicable financial regulations, even after account closure. The exact period depends on local law in your region and the type of data held.

Yes. Log into your account and go to Account Settings, then Privacy and Data — or contact us through live chat stating it is a data-access request. We will confirm what records we hold in writing.

We use functional cookies to keep your session alive and analytical cookies to measure site performance. You can turn off non-essential cookies through the cookie settings panel in your account or your browser's privacy controls.

Open a correction request through the Account Help Centre or contact support via live chat. Provide your registered email and the detail you need corrected, and our team will verify and update it for you.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.